General FAQs and Questions
How does the cutout stand?
Cardboard and Foamcore cutouts come with an easel attached for quick setup. Coroplast cutouts require easels be attached prior to display
Can I cancel my order?
Cancel requests can be placed at anytime during the order production process. But your refund depends on which point of the process you are at.
Orders canceled within 24 hours that have not been processed will receive a full refund. All orders canceled after the 24hour window or once they have been processed and work has not been started, will be refunded, minus a $5 or a 5% fee whichever is greater.
All orders canceled after the 24hour window or once they have been processed and work has been started, will be refunded, minus the cost of art time or cost of the product at that specific production point. Please contact us for more details.
What is your return policy?
Due to the fact that each order is custom, we do not accept returns. In the event that there is a manufacturing defect, we must be notified within 24 hours of the delivery. Defects will be addressed at our discretion with a reprint, store credit, or refund. Damage due to shipping does not constitute as a production defect and are submitted to shipping company for reimbursement.
How long does it take for more than one cutout?
We have a speedy production schedule, and for some large order requests, we may need additional time to process and manufacture these orders. Our standard next business day production time, it is a best effort policy.
What if My Shipment is Lost?
In the event of a lost shipment, a replacement will be sent after the investigation period set by the shipping company. If the customer cannot wait for this period of time to pass, a temporary payment or hold may be made similar to an advanded rma procedure.
Face Ka Bobs Faqs
What kind of picture is good for a Face Ka Bob
Make sure to use a 5 Megapixel digital camera at the highest settings and only use pictures in which the face is in focus.
Can I use a picture from Facebook?
Sorry, pictures taken from Facebook won't make a good Face Ka Bob or custom cutout.
The Golden Rule of Face Ka Bobs
The bigger the face is in the photo, the better.
Puzzle FAQs Coming Soon!
In the mean time, if you have any questions about custom puzzles, please feel free to contact us!
Pricing and Payment FAQs
What type of Payments do you Accept?
We take payments from major credit cards, Paypal, Bill Me Later and by check.
Who do i make my checks payable to?
All checks are to be made payable to Wet Paint Printing + Design. Checks should be mailed to 152 Horton Street, Wilkes Barre, PA 18702. Production of your order will not begin until your check has cleared and we have received artwork.
How is a cutout shipped?
Cutouts are delivered scored and folded in one flat package, unless multiple items are ordered. All shipping prices shown are directly from FedEx. Any item exceeding 165 inches in girth may be shipped via common carrier and charged at least $125 for shipping.
What Type of Shipping do you Offer?
Currently, we use FedEx Standard Ground, 3-Day Select, 2nd Day Air and Overnight Shipping methods to transport our cutouts. Please choose the shipping method carefully as we cannot change it once that package has left our facility.
Do you ship Internationally?
Can I Use my own Shipping Account?
Of course, but if it is not through FedEx or FedEx Freight, there may be a pick up charge.
My cutout was delivered cracked or damaged, what do i do?
If cutout is lost or broken, you MUST contact us within 24 hours of the confirmed delivery time. Keep all damaged product and packaging, FedEx may pick up the damaged product. Photo proof of damages may be required to expedite the claim process. Without the original item and packaging, we cannot file a claim, and refunds and reissues will not be granted. All losses or damages outside the 24 hour window may not be eligible for a claim.
I didn't get my cutout on time. What do i do?
At times, production volume may be high and there may be delays in the production of your item(s). When it comes to machine breakdowns, or unexpected and unforeseen issues, customers will be notified of any delays that may affect delivery estimates and discuss alternate options to meet your needs. In the event of weather delays, we are not responsible for acts of God, and it is not covered by the shipping company. We will make every logical effort to reach an amicable solution to satisfy our customers needs.
I am ordering a lot of items and want to see a proof?
Digital proofs are provided to customers at request free of charge. Preproduction proof samples can be made upon request. In time sensitive situations, a pre production proof may not be possible. Customers are required to sign off on all proofs by either email, fax, or in person.
Next Day Production
Orders placed before 2PM Est ship next business day.
STOP THE PRESS Same Day Ship
Same day ship orders placed and approved before 1PM EAST ship same day.
Production time is 1 business days* from proof approval. Shipping time is between 1-7 business days depending on your location. Production time starts when the order is complete. A complete order consists of: an order, the payment, and a photo that has had it's proof approved. If you need your item faster than this estimated time frame, or need it by a specific date, you must use our rush production option and a shipping method other than ground shipping.
What is the turn around time?
Production time is 1 business day* from proof approval. Shipping time is between 1-7 business days depending on your location. Production time starts when the order is complete. A complete order consists of: an order, the payment, and a photo that has had it's proof approved. If you need your item faster than this estimated time frame, or need it by a specific date, you must use our rush production option and a shipping method other than ground shipping.
*At times, production volume may be high and there may be delays in the production of your item(s). Delays of your item(s) due to: mechanical failure, raw material shortage, or delays caused by shipping. We do not guarantee any production time unless the customer has purchased the rush production option. Free shipping method is not a guaranteed shipping method. Bulk orders are not applicable to the 1 business day production.
This means FedEx may estimate shipping to take 2 days from NYC to Washington D.C. If it takes 2 weeks to get there, it is still considered a successful ground shipment. Next day air, 2 day, and 3 day select are the only domestic shipping options guaranteed by FedEx. With this guarantee, only the shipping costs are refundable in the event of a delay, not the value of the time sensitive item. With this explained, please plan your order accordingly.
Products and score lines
All cardboard cutouts over 3FT will be scored. Scores will be horizontal and allow the cutout to fold into its packaging for shipping.
I need my cutout ASAP, can you hurry?
For faster production, we offer THE STOP THE PRESS option. Same day ship orders placed and approved before 1PM EAST ship same day.
Do you fix photos?
Standard red eye repair is included in price. An additional art time fee of $25 per half hour applies to remove people that are touching in an image, adding limbs, or for extensive photo repair.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.Web browser cookies
Life Size Custom Cutouts may collect and use Users personal information for the following purposes: - To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently. - To improve our Site We may use feedback you provide to improve our products and services. - To process payments We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. - To share your information with third parties We may share or sell information with third parties for marketing or other purposes. - To run a promotion, contest, survey or other Site feature To send Users information they agreed to receive about topics we think will be of interest to them. - To send periodic emails We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.How we protect your information
152 Horton Street, Wilkes Barre, PA 18702
Life Size Custom Cutouts
What is a Custom Cutout
We print your photo directly to the material you choose , you have the option to choose from cardboard, foamcore, or coroplast .Using high quality vibrant colors and image resolution. Custom made cutouts then precisely contour cut the shape of your image to create the ultimate life-like and realistic appeal. Cutouts are resistant to minor scratches, abrasions, moisture, and minor spills. Even the sun is no match – our cutouts can endure the harsh effects of direct sunlight. This means your promotional material can withstand many different high traffic areas, such as store displays, movie theaters, offices and much more.
The standard material cardboard is white washed on the front to ensure a print true to color. This material is also corrugated along the height for structural stability. Cardboard is our cheapest option providing a nice print and durability.
Foamcore lacks the corrugation of the cardboard instead its center is filled with foam. This removes the ripple effect of the corrugation in the cardboard. Foamcore offers the nicest looking print but is very easily damaged. Foamcore is great for exibits behind glass or somewhere out of reach.
Coroplast is our strongest material standing for corrugated plastic. Coroplast is waterproof and generally used out doors, or when a cutout is being posed with or handled frequently. Coroplast is strong and durable providing years of use. While being the strongest the corrugation can be seen through the print.
Life Size Custom Cutouts has been the #1 national cutout provider for over 10 years with our lowest Prices on the web! Our pricing is based on the largest dimension of your finished cardboard cutout. A six foot long aligator would cost the same as a 6ft tall person. You can specify the exact height of your subject or make them as large or small as you want. We produce the most cost effective cutouts for your needs. Shop with us today! Need 100 or more cutouts for your next marketing campaign? Let us quote your next big job.
Face Ka Bobs
What is a Face-Ka-Bob
You may be asking yourself “what in the heck is a FACE KA BOB?” and well, we dont really blame you. Sometimes even our friends give us some strange looks when we talk about face-ka-bobs. So, we're happy to answer that for you... A face ka bob is a fun new product made right from your photos! Face ka bobs are a picture of your face or head printed on high quality cardboard, then contour cut. with a conveinant handle for you to wave them around. Larger Face-Ka-Bobs come with a shield handle. Order yours today - Aint no party like a ka-bob party!
WHAT ARE SHELF BUDDIES?
Shelf Buddies are digitally hd printed acrylic sheets, laser cut, reproductions of your favorite photo. Shelf buddies currently come in two sizes 8" and 12" being scaled to the larger dimension be it height or width. 8" Shelf Buddies are 36.95. While the larger 12" Shelf Buddies are generally $42.95. Custom Shelf Buddies are printed directly to 3/16th" acrylic using UV curing technology guaranteeing a perfect print. Shelf Buddies are then contour laser cut for smoothe edges ready for display. All Shelf Buddies come ready for display no assembly required. Standard production time is 5 business days.
CUSTOM SHELF BUDDY OPTIONS
Shelf Buddies are printed on white acrylic by default. Black acrylic is an option for an additional $8.00. Black acrylic has a layer of white printed first, and then the image. Black acrylic gives the edge of your buddy a black color.
We also offer your choice of a black or white base, at no additional charge. Keep in mind the colors of your photo when selecting your buddies base color.
Personalize your Shelf Buddy a step further with up to 30 characters of text added to your base. Black bases will be printed with white and white bases are printed with black in a default font of Arial. If a specific font is desired please add it to the order comments during checkout.
ANY PHOTO WILL WORK
ANY FACEBOOK OR GOOGLE ROYALTY FREE PHOTO WILL work. 8" or 12" acrylic, desk top , LASER cut, photo reproductions resting on a sturdy acrylic stand.
Check out the gallery!
Check out a few of our favorite buddies from over the years and see what other customers have made!
Custom Vinyl Wall Decals
What is a Vinyl Wall Decal
Custom Life SIze Wall Decals are contour from your photos and made for your walls! Custom Wall Decals stick with a special adhesive that allows them to be hung without nails, thumb tacks, tape or any poster adhesive, and can be repositioned as you need. Life Size Wall Decals make a great gift for any occasion you want to remember forever. Capture that special moment with our wall decals without harming your walls. Custom Wall Decals are wall friendly with a special repositionable adhesive.